Our Policy

Returns Policy

You may return most new, unopened, or damaged items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We will not be responsible for late deliveries by 3rd party Logistics, or the loss of a parcel by 3rd party Logistics. We will asure you to send out the parcel as soon a possible, and cannot take responsibility for any unforseen curcumstances by 3rd party Logistics. 

About us

It was the year 2004 and perhaps Retah McPherson’s best year yet. Retah was “living the dream” as most people would describe her life, and loving it. She had the best of everything and to top it all off, she was crowned as Mrs. South-Africa. This opened many doors for her and ushered her onto a platform of public speaking. On one of these events she shared the following message:

“The simile of our lives as clay tablets - works of art that we are improving upon daily. We each paint our own tablet. While some of our tablets are bright and beautiful, full of color and life, others are drab, with only beige and brown paint signifying an unfulfilled life. More important though, is what happens once your precious clay tablet slips from your fingers one day and falls to pieces at your feet. No matter the color of your tablet, once it’s shattered you will bow your knee to inspect the damage. Bowing down to the broken pieces of your life is an automatic reaction. One person bows down and picks up the pieces. Then under the guidance of the Holy Spirit, he redesigns his picture, pasting the potsherds to create a new mosaic …because all the broken pieces of your life is nothing more than a beautiful mosaic of your future. Another person kneels down among his destruction. He too collects the pieces, but then he sits in it – defeated. He cherishes his pain and bitterness flows from it. Life is all about choices.”

Little did she know her own plate was soon about to fall…

As Retah and her family were returning from one of these public speaking events in the Free State not long after she delivered the message above, her own precious tablet fell from her hands and shattered into a million pieces. The entire McPherson family was involved in a terrible motor car accident. Retah, her husband Tinus and her youngest son Josh walked away with little or no injuries, but her eldest son Aldo felt the full brunt of the impact. He was thrown from the vehicle and found unconscious on the other side of the highway.  This was the start of a long upward road of endurance relying only on God’s grace, mercy and provision.

Aldo was on life support for a long time after the accident, and during that time Retah was lifted into a new level of walking by faith and not by sight. Although Aldo suffered severe brain injuries as a result of the accident, Retha testifies: “God is good! He has awakened my Sprit to Him and I have come to know Him as a holy God who wants my life, not only my heart.”

After a few weeks in a coma, Aldo finally woke up. While he was in a coma, he had a supernatural experience where he went to heaven, saw God, the angels, Moses and Abraham. Aldo came back with one message: “Jesus is alive!” Due to the seriousness of his injuries to his head Aldo was not able to speak for a long time and related his miraculous journey by writing letters lead by the Holy Spirit – which he is still doing today.

After these series of events their lives were forever changed. Retah and Aldo co-authored a book titled “A Message from God” which relates their miracle story in detail. Retah has since retired from her mainstream job and is now busy with full-time ministry. She travels around the country and the world spreading this simple truth “Jesus is alive!”

In closing, here is an excerpt from the preface of her book A Message from God:

I’ve always confessed that I’m a Christian. I’ve always known God. I believed in the Holy Trinity and even served God.

Yet, when I look back now I realize that I was merely living a good life filled with good deeds. I didn’t really know God’s character and I had no idea what it meant to be completely sold out to Him – which is the only sacrifice that is ever acceptable In His sight. I had to live through a terrible tragedy and huge suffering, before I was finally willing to sacrifice everything, including my son to God. Only after all that, did I hand over control of my life to Him and did I get to know Him personally.

All this pain was so unnecessary! Jesus had already paid the price in full. After I had given my life to Him as a living sacrifice, I could get in line with God’s perfect plan for my life – to live in a love relationship with the living God!

Only then could I say that it didn’t matter whether I lived or died, as long as I glorified God.

For a long time I thought it was my husband’s responsibility to make me happy, but the truth is no human being can make you completely happy. Only Jesus can do that for you. He is the ANSWER to all questions; the SOLUTION to all your problems, the FULFILMENT of all your needs and desires. He is ALL things to ALL men! I tried to quench my thirst with all sorts of things like perfectionism, fame, wealth and achievement. But, now that the fire of the Holy Spirit has purified me from the inside out, I know Jesus is the fountain of living water.  He is the only One who can quench my thirst forever.

Know one thing for sure: Jesus is alive! – Retah McPherson

If you would like to find out more about this miraculous story please go to the following website:www.retahmcpherson.com.

Use of Site

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Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 Product availability

 Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14:00 hours.

Should the product not be in stock it will not be re ordered unless spesifically asked by you. 

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence McPherson House CC will contact you via email and provide a revised shipping schedule.

Delivery Policy 

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment.

Order processing

Order processing will not begin until we receive a confirmed order and full payment.

McPherson House CC reserves the right to change pricing at any time without prior notice.

Should McPherson House CC reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.